December Windows 11 Update Troubles: Key Issues and Solutions for Dell Users
Summary:
- Recent Windows 11 update (KB5072033) is causing installation failures and system crashes, particularly on Dell devices.
- Users report error code 0x800f0983 during installations, with problems traced back to BIOS settings in some cases.
- The Windows Start Menu may fail after update installation, linked to prior issues with Microsoft updates.
On December 13, Tech Deals reported significant issues surrounding the December cumulative update (KB5072033) for Windows 11, affecting many Dell desktops and laptops. This update, released for the 24H2 and 25H2 versions of Windows 11, highlights two primary concerns: installation failures and crashes linked to hardware conflicts.
Installation Failures
Users have experienced a frustrating trend when attempting to install the KB5072033 update. Numerous reports indicate that the installation progress bar freezes, accompanied by the error code 0x800f0983. Affected users, including systems managed by a user named Martin, noted that this issue appears to be widespread among newer Dell PCs.
Despite employing various troubleshooting methods—including running System File Check (sfc), Deployment Image Service Management (DISM), and clearing the Software Distribution folder—Martin found no relief. Even after performing a fresh system installation, the installation error persisted, indicating a deeper issue with the update.
System Crashes
In addition to installation errors, users of the Dell Pro MAX 16250 have reported severe system freezes. Initially, many speculated that the Intel Arc graphics driver might be the culprit. However, further investigation by community members revealed that the root cause lay within BIOS settings.
To mitigate the crashes, users are advised to navigate to the “Advanced Setup” section in the BIOS and disable the "Enable adaptive c-States for discrete graphics" option under the “Performance” tab. This adjustment has yielded positive results, with users reporting that the system crash issue was resolved immediately after modifying this setting.
Start Menu Crashes
Another serious issue reported after the KB5072033 update pertains to the Start Menu, which may become unresponsive following installation. Reader Michael experienced this firsthand, stating that after successfully installing the update on his Windows 11 24H2 system, his Start Menu failed to open correctly.
This incident is not isolated, as it reflects a wider concern in the industry. Experts speculate that this could be related to earlier issues identified with Microsoft’s KB5072911 update. This previous update caused resource management and XAML-dependent applications to become inoperable on certain enterprise-class devices.
Conclusion
The December cumulative update KB5072033 for Windows 11 is proving problematic for many Dell users, with installation failures, system crashes, and Start Menu errors dominating discussions. If you are experiencing these challenges, consider the following actions:
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For Installation Failures: Attempt to clear the Software Distribution cache and perform standard troubleshooting processes like sfc and DISM. If unsuccessful, further investigation into potential BIOS settings adjustments may be required.
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For System Crashes: Disable the "Enable adaptive c-States for discrete graphics" option in the BIOS as a potential fix.
- For Start Menu Issues: If the Start Menu fails, monitor community feedback for emerging solutions, as this may relate to previous Microsoft updates.
As updates can often bring unforeseen challenges, staying informed through forums and manufacturer advisories is essential to ensure a smooth user experience with Windows 11.
