Microsoft Investigates Outlook Issues Affecting Users
Summary:
- Microsoft is addressing service interruptions in the classic Outlook desktop client.
- Users are facing issues with mail access and search functions.
- Affected users are advised to use Outlook on the Web temporarily.
On November 26, Tech Deals reported that Microsoft is currently looking into two significant service interruption incidents impacting users of the classic version of its Outlook desktop client. These incidents have resulted in difficulties for users in accessing their Exchange Online mailboxes and compounded issues with the search functionality.
Search Function Glitches
The initial issue, tracked under fault number EX1189768, began at 5:05 UTC on November 20, which corresponds to 13:05 Beijing time. During this period, numerous Outlook users reported problems with the search feature, hindering their ability to locate emails and other crucial information quickly.
In a recent update, Microsoft acknowledged the issue, stating: "This problem affects only certain users attempting to utilize the search function within the classic Outlook desktop client. We are examining server-side logs to determine the underlying cause and formulate mitigation strategies."
Access Issues with Exchange Online Mailboxes
The second problem, documented as fault number EX1189820, emerged on November 25 at 9:57 UTC (17:57 Beijing time). Users are experiencing difficulties accessing their Exchange Online mailboxes due to server connection failures and issues with logging in.
Microsoft has indicated that the majority of the disruptions are occurring in the Asia-Pacific and North America regions. While the tech giant has not disclosed the exact number of affected users, it has classified the matter as an “Incident” in its admin center—noting that the issue has led to a significant impact on user experience.
In light of these complications, Microsoft is advising affected customers to temporarily access their mailboxes via Outlook on the Web. This recommendation aims to facilitate continuity in business operations while solutions are being implemented.
Conclusion
As Microsoft works diligently to resolve these critical issues affecting the classic Outlook desktop client, users are encouraged to remain informed and utilize alternative access methods when necessary. The company’s investigation into the root causes and timeliness of resolutions will be pivotal in restoring normal service levels.
In sum, Microsoft is committed to rectifying these interruptions and ensuring users can effectively utilize their Outlook services without further hindrance.
