Xiaomi Launches Industry-Leading 10-Year Free Repair Service for Mijia Air Conditioners
Summary:
- Xiaomi introduces a groundbreaking "10-year free repair service" for all Mijia air conditioner models.
- This program covers repairs, maintenance, and service for products installed starting January 1, 2025.
- An estimated 7.5 million users stand to save approximately 1.5 billion yuan in warranty fees.
On September 19, Xiaomi Group President Lu Weibing revealed a significant new initiative during a live broadcast: the launch of a "10-year free repair service" for Mijia air conditioners. This industry-first program is designed to enhance customer satisfaction and redefine standards in home appliance service.
Comprehensive Coverage
Effective for Mijia air conditioners installed from January 1, 2025, the service ensures that users will receive a decade of complimentary repair support. This initiative goes beyond typical warranties, offering complete machine repairs, door-to-door service, inspection, accessory replacements, and necessary maintenance—all at no additional cost to the consumer.
Lu Weibing emphasized that while many air conditioner services offer extended repair terms, the majority limit them to wall-mounted units. In contrast, Xiaomi’s "10-year free repair" extends across all categories, including wall-mounted, cabinet, and central air conditioning systems. This commitment positions Xiaomi as a forerunner in the home appliance sector, encouraging greater accountability and service excellence.
Encouraging Industry Change
Beyond merely enhancing Xiaomi’s offerings, Weibing called upon the industry to adopt similar comprehensive service models. His vision aims to elevate the standard for air conditioning services as a whole, promoting a culture of longevity and trust within the market. By setting this precedent, Xiaomi hopes to inspire competitors to follow suit, enhancing overall consumer confidence in air conditioning products.
Significant User Impact and Cost Savings
With approximately 7.5 million users having purchased Mijia air conditioners this year, the impact of this announcement is set to be substantial. The equivalent savings from opting into the "10-year free repair service" is projected to reach an impressive 1.5 billion yuan in warranty fees. This calculation is based on the estimated cost of extended warranty services sold by Xiaomi, valued at around 200 yuan for each user.
Conclusion
Xiaomi’s introduction of a 10-year free repair service for Mijia air conditioners marks a pivotal moment in the home appliance industry. By offering comprehensive and long-term support, Xiaomi not only enhances the user experience but also positions itself as a leader in customer service innovation. This bold move encourages a much-needed shift toward better service practices, thereby benefiting consumers and the industry alike.
For anyone considering purchasing an air conditioner, the Mijia series now stands out as a reliable investment, bolstered by unprecedented support and commitment to quality. As the market evolves, Xiaomi’s initiative may well set a new benchmark that shapes consumer expectations for years to come.
