Lian Li Issues Recall for HydroShift II LCD-S 360 AIO Water Coolers: Important User Information
Summary:
- Lian Li has acknowledged manufacturing tolerance issues affecting some HydroShift II LCD-S 360 all-in-one (AIO) water cooling products.
- Users are advised to check their units for affected production batches dated before November 24, 2025, and can apply for free buckle replacements.
- The company is offering a complimentary UNI FAN SL Wireless fan to affected users as a gesture of goodwill.
Lian Li, a prominent name in the custom PC cooling solutions market, has recently issued an official announcement regarding a significant issue affecting its HydroShift II LCD-S 360 all-in-one water cooling products. Following a thorough evaluation, the company confirmed that specific batches are experiencing manufacturing tolerance issues with their mounting buckles, which may lead to a significant reduction in heat dissipation efficiency for processors.
This situation primarily affects users with HydroShift II LCD-S 360 units manufactured prior to November 24, 2025. The company has urged affected individuals to reach out to Lian Li or their authorized agents for a complimentary buckle replacement to remedy the issue.
Understanding the Problem
The core of the issue lies in the manufacturing dimensions of the AMD platform mounting bracket. They have been found to fall outside the designated tolerance range. As a result, the nuts on the mounting hardware may not achieve the necessary tightness, leading to inadequate CPU mounting pressure. This deficiency can considerably impact the cooling performance, which is crucial for maintaining optimal processor function and longevity.
Identifying Affected Units
To determine if your unit is part of the affected batch, users can check the product packaging for the serial number (S/N). For instance, a serial number containing "251013" indicates that the product was produced on October 13, 2025, and is likely impacted.
Lian Li has provided users with a straightforward method to verify potential issues with their AMD mounting bracket. To perform the check, follow these steps:
- Attach the Nut: Securely screw the nut into the AMD bracket and tighten it fully.
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Check the Positioning: Inspect the positioning of the nut in relation to the CPU bracket’s central raised part.
- Normal Condition: If the nut is positioned lower than the central raised area, the mounting system is functioning properly.
- Identifying Issues: If the nut is flush with or positioned higher than the central part, this indicates a potential problem with the bracket, necessitating a replacement.
Company Response
Lian Li has publicly expressed regret regarding the inconvenience caused by these manufacturing issues and emphasizes their commitment to customer satisfaction. To further assist affected users, the company is excited to offer a complimentary UNI FAN SL Wireless fan. This offer is a token of appreciation and a step towards rectifying the situation.
Steps for Affected Users
For those who have confirmed their unit is affected, follow these steps:
- Contact Support: Reach out to Lian Li’s customer service or authorized agents to initiate a replacement request.
- Provide Information: Have your serial number and any relevant purchase details ready to facilitate the process.
- Stay Updated: Keep an eye on any future communications from Lian Li regarding the recall or additional support.
Conclusion
In light of these developments, it is crucial for Lian Li users to be vigilant regarding the health of their cooling setup. Understanding the manufacturing issues surrounding the HydroShift II LCD-S 360 AIO water coolers allows users to take proactive measures in ensuring their systems operate effectively.
For any further queries or assistance, users should not hesitate to contact Lian Li or their agents. The company’s dedication to customer service and product quality is vital in ensuring a smooth resolution to this situation.
By taking the necessary steps, users can continue to enjoy optimal performance from their Lian Li cooling products while maintaining peace of mind regarding their systems’ reliability.
