Xiaomi Announces Voluntary Recall of PB2030MI Power Banks
Xiaomi has recently announced a voluntary recall for a specific batch of its PB2030MI power banks. This decision was made public on August 29 through its official Weibo account, highlighting the recall of 146,891 units produced between August 2024 and September 2024.
Reason for the Recall
The recall follows concerns about potential safety risks associated with certain battery cells sourced from an upstream supplier. A limited number of these power banks were manufactured using Battery Cell Version 2.0, which could pose safety hazards under extreme conditions. To ensure customer safety, Xiaomi has collaborated with the appropriate market supervision departments to initiate this proactive recall.
What You Need to Know
Which products are affected
The recall specifically targets power banks under the PB2030MI model produced within the specified timeframe. If you purchased one of these power banks, it’s crucial to verify its eligibility for the recall.
Refund Policy
For customers with eligible products, Xiaomi will offer a refund based on the manufacturer’s suggested retail price of 159 yuan. There are two methods available for returning your product:
- Offline Return: Bring your power bank to any Xiaomi Home store, where designated personnel will assist you in processing your return.
- Online Return: Customers can also manage the return through an online process. Simply scan the provided QR code or visit the recall website to initiate the return.
How to Check Eligibility
To determine if your power bank is part of the recall:
- Refer to the operating guidelines included in the recall announcement.
- You can contact Xiaomi’s customer service hotline at 950816 for further assistance.
Service Guide for Recalls
How to Verify Your Product
If you’re unsure whether your power bank falls under the recall, you can check the model and serial number, typically found on the device. This information is essential for confirming eligibility.
Available Support Channels
For eligible customers, the recall can be processed through:
- Method 1: In-Store Return
If you prefer an in-person experience, visit your nearest Xiaomi Home store. Staff will assist you in handling the return process. - Method 2: Online Return
Prefer to stay home? Scan the provided QR code and follow the instructions for an online return. You’ll need to document the return process with photographs and a video, which will then be submitted for review.
After-Sales Support for Non-Recall Products
For those who own a PB2030MI model that’s not included in the recall, Xiaomi provides various after-sales support options. Customers can inquire about available services by contacting customer service.
Missing Purchase Orders
If you have a power bank purchase order but no longer possess the physical item, contact Xiaomi for guidance on how to proceed.
Serial Number Visibility
If you’re having trouble reading the serial number on your power bank, reach out to Xiaomi’s customer service for advice on how to verify your product’s eligibility for recall.
Safe Discharge Procedures
During the return process, you may need to safely discharge the power bank. Detailed instructions for proper handling and discharge of the device can be found in the official recall materials.
Participating Stores
The recall is supported at various Xiaomi Home stores, ensuring that you can conveniently return your product for processing.
Conclusion
Xiaomi’s proactive move to recall a significant number of PB2030MI power banks reflects its commitment to customer safety and satisfaction. Affected users are encouraged to take action promptly to either return their devices or inquire about the recall through the available channels. By staying informed and using the provided resources, you can navigate this recall efficiently and ensure that you’re safeguarded against any potential risks.
